This is apropos of nothing topical to this blog, but I gotta vent. My daughter used some of her work money this summer to buy an Apple TV so she could watch her iTunes shows on a screen bigger than her laptop. FedEx truck pulled up with it today, delivery guy jumps off the truck with it, drops it in the street, boots it a little picking it up, then walks over to where I'm standing, watching, and hands it to me like nothing happened. I said, "That's fragile, what you just dropped." And he's all, "Hey, it's under warantee, if it's broken send it back to the company." I got his name and he made like he was reporting the incident on his little handheld, but who knows.
Aside from the fact that if the thing doesn't work, FedEx should pay due to the butterfingered behavior of its delivery guy, sending it back isn't exactly a no-stress option. Pack it back up, wait for FedEx to get it, then wait all over again for a new one? Plus, it's always possible that damage done will take some time to show, by which time returning it may not be so easy. As it is, I can't even see if it's damaged yet because the cables that hook it to the TV come separately and haven't arrived. It looks OK, isn't making any loose-part rattling noises.
Accidents happen, and certainly I have no idea what's happening to these packages when they're out of my sight. They should be packed sufficiently to receive shocks. But at the very least, it seems to me that if you're a delivery person for a company that has a reputation as a premium shipper, and you toss a package on the street right in front of the consumer, it might be a good idea to say you're sorry, and act like this is something that deserves a response from you. Sheesh. Am I being overly sensitive here?