Well now, here's a novel idea. There seems to be a bit of a push in the malpractice-reform arena for doctors to say two little words they've long been loathe to utter: "I'm sorry." The thought seems to be that an apology and a small settlement will prevent lawsuits and large settlements. The latter, apparently, are fueled as much by anger at a doctor's arrogance and obfuscation than by the actual wrongfulness of the death or damage. There may be something to that, but why stop there? If doctors are serious about looking for love instead of legal action, here are a few other things they might want to try saying:
* "I really want to hear your opinion."
* "Come right in! No waiting today."
* "Since you had to wait so long, we're waiving your co-pay. Your time is valuable, too!"
* "I could be wrong."
* "You know your child best."
* "Yours is the only appointment I have scheduled right now. I'm completely at your service."
* "There are pros and cons to everything. Let's discuss them."
* "House calls? Of course I make house calls!"
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