Monday, October 31, 2011
Our Tuition Dollars at Work: For an example of customer service done brilliantly via Facebook, I direct you to the page for Bergen Community College. Students post questions and concerns, and are promptly answered by a very polite man/woman/artificial intelligence who does not mind answering the same "Is the college closed tomorrow?" question over and over and over. I like the way he/she/it starts each answer with the particular student's first name, and the way, in response to a poster expressing sympathy over all the annoyingly repetitive questions, he/she/it replied, "It's cool. Keep on truckin'." We had a lot of good entertainment last night checking the page out for updates, for patient BCC-man replies, and for hyperbolic statements from students about the aftereffects of Ridiculous October Snowstorm 2011. To the kid who suggests it's like World War III out there, let me say: Honey, if the worst that World War III brings us is downed tree limbs and electrical wires, mankind will be unbelievably, undeservedly lucky.
Posted by Terri Mauro at 9:12 AM